Contacting the Rakoo editorial team
If your question concerns this independent information portal, contact the Rakoo editorial team at [email protected]. We handle questions about the information published here, including accuracy, corrections and suggested improvements. We aim to respond to editorial enquiries within 48 hours.
Who you are writing to
The inbox belongs to the editorial team behind this website. It is separate from the gambling operator's customer support system, so messages about deposits, withdrawals, account access or bonus conditions should not be sent here. Please include the page concerned and a clear description of your question when emailing us about the site.
We can help with:
- corrections to information published by the portal;
- questions about how our reviews and comparisons are structured;
- accessibility issues, broken links and display problems;
- suggestions for improving the coverage provided by Rakoo.
The boundary between editorial support and account support
This portal provides information about online gambling operators, their games, sports betting products, bonuses, payment methods and withdrawal arrangements. It does not operate an account, hold player funds or process gambling transactions. That means we cannot check balances, reset passwords, release bonuses, trace payments or alter an account on your behalf.
Questions about a personal Rakoo account should go directly to the operator through its own 24/7 live chat. The platform also provides an email support channel for account-related matters. Once you contact the operator, its support team can review the account records and the details attached to your request.
How to contact Rakoo's operator
When contacting the operator, give it enough information to identify the issue without including your password or full payment details. A useful message includes your registered email address, the transaction or game involved, relevant dates and a short account reference where applicable. Do not send identity documents unless the operator specifically requests them through its secure process.
| Type of query | Best route |
|---|---|
| Editorial question about this website | Email [email protected] |
| Account, deposit, withdrawal or technical issue | Use the operator's 24/7 live chat or email support channel |
| Problematic gambling behaviour | Use the support services listed below |
Complaints and follow-up
If the operator has not resolved an account issue, keep a record of the date, the reference number and the response you received. Follow its complaint process with the same reference so the history remains clear. This editorial team cannot overturn an operator decision, but we can correct any factual statement on this website that proves to be inaccurate.
For general gambling support, contact GamCare or the National Gambling Helpline on 0808 8020 133. The service is free and available 24/7. Free, confidential support is also available through BeGambleAware.org.
18+ only. Access to this information portal is restricted to adults aged 18 and over. Shared devices should be protected with parental controls such as Net Nanny or Qustodio.
This page is provided for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.
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