Privacy policy for Rakoo information
Rakoo is an independent information portal, and this notice explains how our editorial site handles personal data. We do not operate the gambling service described here or have access to player accounts. Any details you submit directly to the operator remain outside our control.
The scope of this privacy notice
This policy applies to information handled through this portal, including pages, contact enquiries and basic technical data generated when the site is used. It does not govern the operator’s own account, deposit, withdrawal or identity-verification processes.
Keep those subjects separate when deciding where to make a request. A question about your Rakoo account should go through the operator’s own support channels, while an editorial or privacy concern can be sent to our portal inbox.
The categories of information we handle
We may receive information that you choose to include in an email, such as your name, email address and the content of your enquiry. Please do not send identity documents, payment details, account passwords or other sensitive gambling information to this editorial site.
Visiting the site may also generate technical information such as an IP address, browser type, device information, pages requested and basic website logs. We use that information to keep the portal available, understand how its pages are used and protect the site from abuse.
Why we process personal data
We rely on different lawful bases for different activities. Responding to enquiries and handling rights requests may require processing data so we can communicate with you and fulfil our obligations under UK data-protection law.
Technical logs and essential site functions are handled for our legitimate interest in operating a secure, useful information service. If optional analytics or advertising technologies are used, consent may be requested before they are activated.
Who else receives the information
Data may pass to service providers that support hosting, security, analytics or email communication. Those providers should use the information only for the services they provide to us. We do not sell personal data.
Information may also be disclosed where UK law requires it, to protect our rights or to address fraud and security threats. Any transfer outside the UK will be handled under the safeguards required by the UK GDPR.
Your privacy controls and choices
You may ask to access or correct personal information we hold about you. You can also request erasure, restriction or portability, object to certain processing, and withdraw consent where processing relies on it.
Send your request to [email protected]. We may need to verify your identity before completing a request. You can also adjust non-essential cookies through your browser, although some site functions may then work differently.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office, the UK’s independent data-protection authority.
Data retention and visitors under 18
Enquiry records are retained only as long as needed to deal with the matter, meet legal obligations or resolve a dispute. Technical logs follow the retention periods needed for security and operational requirements.
This portal and its services are intended for adults aged 18 and over. The literal restriction is 18+, and we do not knowingly collect personal information from children. If you believe a child has supplied information, contact us so that the matter can be reviewed.
Changes to this notice
We may update this privacy notice when the portal, our suppliers or data-protection requirements change. The revised version will appear on this page with an updated revision date, so please check back before submitting further information.
Last updated: 18 December 2025.
Gambling should remain a choice rather than a source of pressure. UK support is available through GamCare and the free, confidential National Gambling Helpline on 0808 8020 133. For national self-exclusion, visit GamStop.
This notice is provided for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting activity. Access to this content is restricted to people aged 18 and over (18+). Free, confidential help with gambling is available at BeGambleAware.org.
Last updated:
Game Providers
